The short version

If a Korrect Checked item is not what we said it was, we refund it in full. Tell us within fourteen days of delivery and send a photograph.

What we always refund

Items that arrive damaged, spoiled or leaking. Items that are not what was ordered. Items that fail our own authenticity promise - if the seal says Korrect Checked and the contents say otherwise, that is our failure and we carry it.

What we cannot take back

Opened foodstuff and perishables, unless the complaint is one of the above. This is a food safety rule rather than a preference; once a bag of ground egusi has been opened abroad we cannot verify or resell it.

Fabric that has been cut or sewn. Items reported more than fourteen days after delivery.

How to start a return

Email us with your order number and a photograph of the problem. Most claims are settled within two working days, and we do not usually ask you to ship anything back - postage from abroad often costs more than the item.

Refunds

Refunds go back to the card you paid with, in the currency you paid in, within five to ten working days of approval. Shipping is refunded when the whole order was wrong or damaged.